Return Policy
BOUGHT MY ITEMS ON SALE, CAN I RETURN THEM?
Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to the sender.
HOW DO I RETURN MY PACKAGE?
You
can return your item to us and place a new order to receive the item of
your choice. Alternatively, once your return items are received back at
our facility, we can issue you a credit note for the item to repurchase
the correct colour/size you were after. Items can only be returned
within 14 days* of receiving your order.
Please note, that if
the item has been worn, washed or used in any way, your item cannot be
replaced due to industry standards on Health and Hygiene and wear and
tear.
Please return your item(s) to us following the method below:
Before
sending your items back, please contact us to notify us of your intent
to return your items with your Full name, Order ID number, and the
details of all the item(s) you wish to return and why. Our customer
service team will then be able to provide you with the returns address
and any other details that will assist you in the steps you need to
process a return. To get in touch with our customer service team, at the
bottom of this page fill in the required details in the ‘Contact Us’
box.
REFUNDS
Please note, we do not issue refunds
on non-faulty items, only in store credit once your return item is
received back at our facility.
Please also ensure that you keep
your postal receipt from the post office once your items have been
shipped back to us. Your certificate of postage (receipt) will need to
be kept in a safe place, as you will need this as proof of your return.
If you are unable to present your receipt upon request as proof of
postage, DOCTOR TOOLS reserves the right to refuse a refund or issue in-store credit.
If the customer fails to provide a receipt of proof of postage upon request, DOCTOR TOOLS reserves the right to refuse store credit or a refund for the item. DOCTOR TOOLS
is not liable if any losses incurred when returning your item back for
replacement. The item is the customer's responsibility until it is
received back at our facility. The item will be subject to inspection
upon arrival, if deemed to be unfit for return (worn, washed or used in
any way or falls outside our given time frame for returns), your item
will be refused and returned to sender.
By returning your items,
you, the customer have acknowledged and agreed to cover any costs
involved in order to receive store credit for the value of your goods.
This means you will only receive store credit to repurchase your items
for an existing order and the customer will be required to cover any
costs involved in order to reship your goods. We are not the couriers
and cannot be held liable for any costs which are incurred in using
their services.